Terms of Service

Effective Date: 16 April 2025

Introduction

Welcome to Neuro Journey Coaching (Pty) Ltd. 

By accessing or using our website  and our coaching services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.

Services Provided

Neuro Journey Coaching (Pty) Ltd offers coaching services aimed at personal and professional development. Our services are not a substitute for professional mental health care or medical treatment. We do not diagnose, treat, or cure any mental health or medical conditions.

Eligibility

By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

User Responsibilities

You agree to:

Provide accurate and complete information when registering for our services.

Maintain the confidentiality of your account information.

Use our services for lawful purposes only.

Payment and Refund Policy

Fees: Fees for our services are outlined on our website and are subject to change.

Payment: Payment is due at the time of booking unless otherwise agreed upon.

Refunds: Refunds are subject to our discretion and are outlined in our refund policy.

Cancellation and Rescheduling

Client Cancellations: Clients must provide at least 24 hours' notice to cancel or reschedule a session. Failure to do so may result in forfeiture of the session fee.

Company Cancellations: We reserve the right to cancel or reschedule sessions with appropriate notice to the client.

Confidentiality

We are committed to maintaining the confidentiality of all client information, except as required by law or with the client's explicit consent.

Intellectual Property

All content provided on our website and during coaching sessions, including but not limited to text, graphics, logos, and materials, is the property of Neuro Journey Coaching (Pty) Ltd and is protected by intellectual property laws. Unauthorized use is prohibited.

Limitation of Liability

To the maximum extent permitted by law, Neuro Journey Coaching (Pty) Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services.

Termination

We reserve the right to terminate or suspend access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users of our services, us, or third parties, or for any other reason.

Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: neurojourneycoach@outlook.com